Flexibility is our goal. We can put together a package of services to meet your specific needs. If you don’t see it on the list, contact us for more information.

♦ New Home Health Care Agency Start Up

• Initial planning and development of an implementation time line.

• Assistance with Medicare 855 and State application process.

• Assistance with Joint Commission or CHAP application process.

• Assistance with interviewing and hiring key agency staff.

• Consultation on general office set up as needed.

• turnkey policies, procedures, job descriptions that can be customized.

• Personnel file setup, orientation and competency materials.

• Starting set of clinical forms for documentation.

• Templates for developing a performance improvement program.

• Patient teaching guides and samples.

• Set up of orientation and competency process for each discipline.

• Assistance with set up of Professional Advisory Committee.

• Assistance with initial clinical record review.

• Survey preparation assistance, mock survey review.

• Ongoing weekly and monthly support as needed.

• Updates on regulatory changes.

• Assistance with financial planning and budgeting.

♦ New Hospice Agency Start Up

• Initial planning and development of an implementation time line.

• Assistance with Medicare 855 and State application process.

• Assistance with Joint Commission application process.

• Assistance with interviewing and hiring key agency staff.

• Consultation on general office set up as needed.

• Turnkey policies, procedures, job descriptions that can be customized.

• Personnel file setup, orientation and competency materials.

• Starting set of clinical forms for documentation.

• Templates for developing a performance improvement program.

• Patient teaching guides and samples.

• Set up of orientation and competency process for each discipline.

• Assistance with set up of Interdisciplinary Team.

• Assistance with initial clinical record review.

• Survey preparation assistance, mock survey review.

• Ongoing weekly and monthly support as needed.

• Updates on regulatory changes.

• Assistance with financial planning and budgeting.

• Assistance with development of key hospice contracts.

• Assistance meeting state specific requirements.

• Assistance meeting licensing requirements if applicable.

♦ Computer Services and Networking

• Use of the McKesson Horizon clinical documentation system.

• Pay a one-time licensing fee for each PC workstation or laptop put into service, and a modest ongoing annual software support fee.

• Hardware purchase is the responsibility of the agency.

• Each agency has a secure, HIPAA compliant, password protected company set up in the computer system.

• Initial computer training is provided for all staff.

• Ongoing computer training is provided as needed for new staff.

• Ongoing computer and troubleshooting support.

• Access to customized reports for administrative, clinical, and financial management. Insight software and Crystal custom reports are used.

• Ability to network with other agencies in the system.

• OASIS information is transmitted to the State weekly by Lakeland.

♦ Billing and Financial Improvement Services

• Timely billing services without adding agency staff.

• Billing is done by Lakeland Patient Accounts staff.

• Billing staff work closely with each agency on problem accounts.

• Lower accounts receivable.

• Financial, productivity, and statistical reports.

• Ability to benchmark with other agencies.

• Assistance with monthly financial reporting.

• Assistance with budget preparation if needed.

♦ Survey Preparation to Maintain Continuous Survey Readiness

• Educational updates on changes to regulations.

• Mock surveys to determine survey readiness.

• Recommendations for maintaining survey readiness.

• Development of a corrective action plan.

♦ Administrative, Operational and Clinical Process Analysis

• Evaluation of current systems and processes.

• Mock surveys to determine areas needing improvement.

• Recommendations for improving efficiency and compliance.

• Evaluation of staff productivity.

• Development of corrective action plans.

• Help with performance improvement, safety, infection control programs.

• Chart auditing to determine quality of documentation and staff compliance with documentation requirements.

♦ Ongoing Operational Support and Networking

• Regular networking meetings with other agencies.

• Educational opportunities.

• Onsite visits as needed for support.

• Remote support via computer and telephone conferencing.

♦ Marketing Analysis and Marketing Plan Development

• Marketing SWOT analysis. (strengths, weaknesses, opportunities, threats)

• Development of a comprehensive marketing plan.

Pricing is reasonable, affordable, and is based on services needed.